Payment Methods

Last updated: November 2, 2026

This page explains how paying for an Embro Haven order works: which currency we use, when you are charged, how your payment details are protected, what happens if a payment does not go through and how store credit and refunds fit in. We keep it honest and current. Our payment provider is being connected at the moment, so instead of listing logos for services that are not live yet, this page describes the process and tells you how to check what is available before you pay.

1. How to see which payment options are available

Add a piece to your cart and go to the checkout page. Below your order summary, the checkout lists every payment option that is currently available for your order. If an option is not listed there, it is not available yet, whatever you may have seen elsewhere. We do not show payment logos in the site footer for this reason: logos would suggest options that are not yet live.

While our payment provider is being connected, it is possible that checkout shows no payment option at all. If that happens, your order cannot be completed yet and you are not charged. Write to us at support@embrohaven.shop and we will tell you when payments are open; we would rather you wait a little than try a workaround.

When the provider is live, we will update this page with its name, the payment types it supports and anything specific you need to know about it.

2. Currency and what your total includes

All prices on embrohaven.shop are in US dollars. Your order total at checkout is made up of:

• the price of each piece, in the size, colour and style you chose;
• any personalisation add-on you used, such as an optional sleeve line or sleeve date, shown next to the field on the product page and on the cart line;
• shipping, which is $0.00 for the United States, Canada, Australia and New Zealand.

If your card or account is in another currency, such as Canadian, Australian or New Zealand dollars, your bank or payment provider converts the amount. The exchange rate and any conversion fee are set by them, not by us, so the amount on your statement may differ slightly from the USD total. If you want to know the exact amount in your currency, check with your bank before you pay.

3. Checkout, step by step

1. Review your cart. Each line shows the piece, the size, colour and style, every personalisation field you filled in and any add-on price. Read the personalised text once more: we stitch exactly what is shown there.
2. Enter your contact and delivery details. Use an email address you check, because the order confirmation and any questions from us go there. The delivery address must be in the United States, Canada, Australia or New Zealand.
3. Check the shipping line. For those four countries it shows free shipping. If no shipping option appears, the address is outside the countries we serve.
4. Choose a payment option. Pick one of the options listed under your order summary and follow its instructions.
5. Accept the Terms and place the order. After the payment is approved, you see an order received page and get a confirmation email with your order number.

4. Receipts and order records

Your order confirmation email is your receipt. It lists every item, the personalised text, the amount paid and the delivery address. If you created an account, the same information is available at any time under My account. If you need a copy resent — for example to claim a work expense or to show a gift recipient the return details without the price — write to us and we will help with what we can provide.

Personalisation add-ons at checkout

Optional add-ons are charged only when you use them. On the initials and date hoodie, for example, the left sleeve date costs $5 extra if you type a date and nothing if you leave the field empty; the same rule applies to the sleeve line on the custom name crewneck. Required fields such as initials or a thread colour never carry an extra charge. Each add-on appears on its own line under the product in your cart, so you can see exactly what you are paying for before you pay.

Why the price you see is the price you pay

We do not use crossed-out “was” prices, countdown timers or surprise fees at the last step. The price on the product page plus any add-on you chose is what appears at checkout, with free shipping to our four countries. If anything about your total looks unexpected, stop before paying and write to us; we would rather answer a question than refund a misunderstanding.

5. When you are charged

You are charged when you place your order and the payment provider approves the payment. You receive an order confirmation email straight away. If you change your order within 24 hours and the price goes up — for example switching a crewneck design to its hoodie style — we tell you the difference and only charge it after you agree. If the price goes down, we refund the difference.

If you cancel within 24 hours, we refund the full amount. See Cancel or Change an Order for how to ask.

6. Keeping your payment details safe

Every page of embrohaven.shop, including checkout, is served over an encrypted HTTPS connection; look for the padlock in your browser’s address bar. Payment details are entered with the payment provider, which processes them under its own security standards. We receive only what we need to match the payment to your order, such as a transaction reference and whether the payment succeeded.

We will never ask you to send card numbers, security codes, bank logins or passwords by email, chat or phone. If you receive a message asking for them that claims to come from Embro Haven, do not reply. Forward it to support@embrohaven.shop so we can warn other customers.

7. If a payment does not go through

Payments can be declined for many ordinary reasons. Before trying again, check that:

• the billing address matches the one your bank or provider has on file, including the ZIP or postal code;
• the card or account has not expired and has enough available balance;
• your bank has not blocked the payment because it is an online or international transaction — some banks ask you to approve it in their app;
• you are not using a browser extension that blocks the payment window from opening.

If the payment still fails, your order is not placed and you are not charged. Sometimes a bank shows a temporary hold for a failed attempt; it disappears on its own according to your bank’s timing. If you see two charges for one order, write to us with the order number and we will check straight away.

8. Order checks

To protect customers and ourselves from fraud, we may occasionally check an order before preparing it — for example if the billing and delivery details look inconsistent. If we need anything from you, we email you. If we cannot confirm the order, we cancel it and refund the full amount. We will never ask for card details as part of a check.

9. Taxes and duties

We do not collect sales tax at checkout, so your total does not include a sales tax line. Orders ship from the USA; when a parcel goes to Canada, Australia or New Zealand, the destination country may apply import duties, taxes or handling fees on arrival, depending on its rules and the value of the parcel. These are set by the destination country, are not part of our prices and are not paid at our checkout. Your local customs or postal service can tell you what applies.

10. Store credit and discount codes

Store credit is issued in US dollars, for example when you choose credit instead of a refund after a return. It can be used at checkout towards any piece in the shop, can be split across several orders and never expires. If your order costs more than your credit, you pay the rest with an available payment option.

We do not currently run public discount codes. If we ever do, each code will be published with its amount, the items it applies to and its dates. A code that is not listed on our site should be treated with caution.

11. Refunds

Refunds go back to the payment method you used at checkout. We send them within 7 days of receiving your return, or when we confirm a cancellation. Your bank or provider then needs its own time to show the money in your account. If part of the order was paid with store credit, that part returns as store credit. All the details are on our Refund Policy page.

12. Paying for someone else

You can pay for an order that is delivered to someone else: enter your billing details for the payment and the recipient’s address for delivery. The order confirmation and any refund belong to you as the payer. If the recipient later wants to exchange the piece, they can contact us with your order number; any refund still goes back to you, or can become store credit in the recipient’s name if you agree.

13. Business and group orders

Ordering caps or hoodies for a club, a family reunion or a small team? Each piece is ordered through the normal checkout, with its own text if it is personalised. We do not offer invoices on payment terms or separate business payment methods at the moment, and every piece is paid for at checkout before production starts. For a group order, it often helps to collect the names or initials in a simple list first and double-check the spelling with each person before you type them in. If you are planning a larger order, write to us first and we will answer any questions about timing before you pay.

14. Questions about paying

Email support@embrohaven.shop with your question and, if it concerns an order, the order number. We reply within 24 hours on business days. Related pages: Terms of Service, Privacy Policy and FAQs.

Embro Haven · 2205 Groveland St, Pittsburgh, PA 15234, US