FAQs

Open a product from Names & Initials. Below the size and colour options you will find text fields — initials, a name, a date or a sleeve line — plus a thread colour list. Type your text and the live preview shows it on the product photo. When you add the piece to your cart, the text goes with it automatically; there is nothing to email afterwards.

Each field shows its limit: up to 3 initials on the custom initials cap and the monogram tote, up to 10 characters on the custom name beanie cuff, up to 4 initials on the initials and date hoodie chest with up to 12 characters for the optional sleeve date, and up to 12 characters across the custom name crewneck chest with up to 16 for its optional sleeve line. Spaces and symbols such as “+” or “.” count as characters.

No. We stitch exactly what you type, including spelling, capital letters and spacing, and no proof is sent before production. The live preview on the product page and your order confirmation email are your chance to check. If you spot a mistake, you can change it within 24 hours of ordering through Cancel or Change an Order.

Required fields such as initials, a name or a thread colour never cost extra; they are part of the product price. Optional extras — the sleeve date on the initials hoodie and the sleeve line on the name crewneck — add $5 each, shown next to the field, and are charged only when you fill them in.

On personalised pieces you choose from Mint, Plum, White, Black, Gold Tone and Navy. Ready-made designs have their thread colours set for each garment colour so the design always contrasts. For the strongest contrast, pick light thread on dark garments and dark thread on light ones.

No. We do not stitch team names, brand names, logos, characters or other people’s protected works, in our designs or in personalisation fields. Names, initials, dates and your own short words are welcome. Our Intellectual Property Policy explains more and gives examples.

Everything we sell is embroidered. There are no prints, transfers or patches; every design and every letter is stitched into the fabric.

Not at the moment. Our shop offers its own designs plus text fields. We do not take photo or custom artwork orders.

Every product page says where. Hats carry stitching on the front panel, the beanie cuff or the bucket hat crown. Hoodies use the left chest, the centre chest or the sleeve. Crewnecks add a spot centred just below the collar. Our homepage placement guide compares all three side by side.

On products that offer a Style option — the lemon slice, the line-art cat and the “mama” script designs — you can choose Crewneck or Hoodie; the hoodie style costs $8 more. Other designs come only in the piece shown.

Yes. Add each piece to the cart with its own size, colour and text. They are prepared in the same 1–3 business day window. If you are planning several personalised pieces, email us first and we will help you check every name.

Adult hoodies, crewnecks, tees, quarter-zips and joggers come in unisex S, M, L, XL, 2XL and 3XL. The kids’ rainbow hoodie comes in Youth XS, Youth S, Youth M and Youth L. Caps, beanies, bucket hats and totes are one size.

Unisex pieces are cut straighter than fitted women’s sizes. Many people choose their usual size for a relaxed fit and one size up for an oversized look. The most reliable way to choose is to measure a top you already like and compare, as our Size Guide explains step by step.

Our hats are one size. The Size Guide shows how to measure around your head with a soft tape. If you usually find one-size hats tight or loose, write to us before you order and we will help you decide.

You can exchange it for another size within 60 days, and we send a free return label. See Returns & Exchanges.

Yes, within 24 hours of placing it. You can change the personalised text, thread colour, size, colour, style, items or address, or cancel the whole order. Email support@embrohaven.shop with your order number and “Change” or “Cancel” in the subject. After 24 hours, write anyway: if the order has not been handed over for delivery, we will see what is still possible.

Write to us straight away; if stitching has not started, we may still be able to fix it. If it has, the piece can be returned within 60 days with a free return label, and you can order the corrected version.

Every order, personalised or not, is embroidered, checked and packed within 1–3 business days.

We ship from the USA to the United States, Canada, Australia and New Zealand. Shipping is free to all four, with no minimum spend and no code to enter. We do not ship to other countries at the moment.

After the 1–3 business days of preparation, delivery usually takes 7–14 business days. That makes a typical total of 8–17 business days from order to door. These are estimates, not guaranteed dates. Details are on Shipping & Delivery.

Use our Order Tracking page with your order number and billing email. When your order ships, we also email you.

It depends on the destination country’s rules and the value of the parcel. Any duties or local charges are set by that country, are not included in our prices and are not collected at our checkout. Your local customs or postal service can tell you what applies.

First compare the date with the typical total of 8–17 business days. If your order is outside that range or the status has not changed for a long time, email us with your order number and address. We look into it and explain the options to you in writing.

Yes. Enter the recipient’s address at checkout; it can be anywhere in our four countries. The recipient can exchange the piece within 60 days using your order number.

You can return any piece within 60 days. We send a free return label, even if you simply changed your mind. Please send change-of-mind returns back unworn and unwashed. The full process is on Returns & Exchanges.

Yes. Personalised pieces have the same 60-day return window. If the stitched text differs from what you typed, that is our mistake and we put it right. If it matches what you typed, it can still be returned like any other piece.

We send refunds within 7 days of receiving your return, to the payment method you used. Your bank or payment provider may need a few more days to show it. See our Refund Policy.

Yes. Ask for store credit in your return email. Store credit never expires and can be used on any piece in the shop.

Email us with your order number and clear photos of the item and the problem. We review each case and offer a replacement, an exchange or a refund. Photos are deleted 30 days after delivery of the order.

The payment options available are shown on the checkout page before you confirm your order. Our payment provider is being connected; the Payment Methods page explains the process and will list the provider once it is live.

US dollars. If your card is in another currency, your bank converts the amount at its own rate.

We do not collect sales tax at checkout.

We do not run public discount codes at the moment, and we never show crossed-out prices for sales that did not happen. The price you see is the price you pay, with free shipping to our four countries.

Turn it inside out, wash on a cool, gentle cycle, and dry on low or flat. Do not iron directly over the stitches; if needed, press the reverse side with a cloth in between. Follow any care label on the item.

Spot clean caps and bucket hats with a damp cloth and let them air dry on a rounded shape. Hand wash beanies in cool water and dry them flat so the cuff keeps its shape.

Each product page describes the type of garment and where the embroidery sits. We only list fabric content once it is confirmed for that item; if you need to know before ordering, email us and we will tell you what we can confirm.

No. Our support is email only, so every answer is in writing and you can refer back to it. We reply within 24 hours on business days.

No. You can check out as a guest. An account lets you see your order history and saved addresses in My account.

We use it only to stitch your order and handle questions or returns about it. We do not publish it or reuse it. See our Privacy Policy.

By email at support@embrohaven.shop, or through Submit a Ticket. We reply within 24 hours on business days. Our address is Embro Haven, 2205 Groveland St, Pittsburgh, PA 15234, US.